University of Oxford Green Templeton College HEXI Home Page Department of Primary Care Health Sciences



  • The idea for an academic Centre for Patient Experience in Oxford was first suggested by the DIPEx Steering Group (which gave strategic advice to the University’s DIPEx Research Group and the DIPEx Charity).




  • The founding of Green Templeton College (GTC) in October, bringing together medicine, management studies and a range of other social science disciplines, presented an exceptional opportunity to make HEXI a reality. A revised plan was again endorsed by the Medical Sciences Division. The new name HEXI (Health Experiences Institute) was adopted.


  • GTC agreed to provide funding for a 3-year initial programme to raise awareness, run seminars and seek donations for HEXI.
  • Funding was secured from the Cannon Foundation for a three-year fellowship (held by Joe Calabrese) to examine the links between policy and patient experience research.


  • A joint statement of partnership working between GTC and the Department of Primary Care and a formal constitution for HEXI were agreed.
  • Joe Calabrese became a Visiting Researcher with HERG, and supported early work to develop the concept of ‘Experience-led Commissioning'.
  • The initial funding from GTC and appointment of coordinator Wendy Greenberg enabled a series of high profile seminars and events to be held in college, including speakers from the NHS Care Quality Commission, the General Medical Council, the Picker Institute and the King’s Fund, and a workshop with the International Learning Collaborative of nurse leaders led by GTC fellow Alison Kitson.
  • Early results from Experience-led Commissioning work were presented at a seminar for senior Department of Health policy makers and NHS senior managers.
  • A one-day conference ‘Do we know what patients want? Understanding and using patient experiences’ was held, including a keynote address by the Department of Health Director of Patient and Public Experience and Engagement. This was followed by a workshop to plan an edited book on Understanding and Using Health Experiences.


  • Following the workshop, a visiting fellowship was agreed for postdoctoral researcher Kerry Kuluski, funded by Bridgepoint Health, Toronto. Kerry spent six months based at HERG, with a visiting fellowship at GTC.
  • After a lengthy illness sadly HEXI’s founder Dr Ann McPherson died in May.


  • A memorial conference for Ann was held in May, with a keynote address from the president of the Royal College of GPs, Clare Gerarda.
  • A tribute fund was set up at Ann's request to continue her vision of creating the Institute as well as to support other initiatives close to her heart.
  • A small GTC grant supported a further joint meeting with nurse leaders from around the world, to discuss the fundamentals of high-quality nursing care.


  • The second Ann McPherson Memorial Lecture was held in May.
  • The HEXI seminars organised with the Management in Medicine Programme at the Said Business School continue to attract high caliber speakers and audiences from across policy, practice and academia.
  • The HEXI book ‘Understanding and Using Health Experiences’ was published by Oxford University Press.
  • HEXI's first director, Dr Sian Rees appointed and the HEXI Constitution is formally enacted.

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