University of Oxford Green Templeton College HEXI Home Page Department of Primary Care Health Sciences

Welcome to The Oxford Health Experiences Blog

January 2017

Tim Read

The New Year is often a period when you spend time reflecting on the past and making plans for the year ahead. With this in mind, I have taken a moment to reflect on a year spent as a HEXI visiting fellow, and can share some thoughts about what I have learnt from bringing together academic experts and public policy professionals.

May 2016

Professor Louise Locock

Over the last 10-15 years the NHS has become a world leader in measuring patient experience, and a wealth of survey and feedback data has been amassed. In my own research group, we have collected over 3000 narrative interviews with patients about their experiences. But as the pile of survey findings and interview transcripts stacks up, we face a new problem: what to do with it all? We now know a huge amount, from quantitative and qualitative sources, about what matters to patients and what they think of their care, but the NHS in-patient survey shows remarkably little change in measurable patient experience. How can we better use these sources of patient experience data to improve care?

April 2016

Mr Douglas Findlay & Dr Anne-Marie Boylan

It’s common practice for consumers to review purchases and experiences online on sites like TripAdvisor and Amazon. So, it’s unsurprising that some patients are turning to the internet to rate and review their healthcare experiences and the staff who provide them on websites like PatientOpinion, NHS Choices and iWantGreatCare.

But unlike the travel and retail industries, we don’t know who leaves reviews and why. We’re not entirely sure what the majority of the reviews are about. It’s unclear if or how they are used by healthcare providers, or how staff feel about the possibility of being ‘named and shamed’ or praised online.

February 2016

In our last blog post we talked about hosting a Tweetchat to look at how health services were being used to improve care quality for others. This took place on the 13 January 2016 and I wanted to share reflections on our learning and the power of Tweetchats to engage audiences.

January 2016

Is anyone listening - how are our experiences of health services being used to improve care quality for others? Live tweetchat Wednesday 13 January 19:30.

In modern business we are constantly being told how important it is to hear from the customer. We are told are opinions matter, and that it is easier than ever to share them. No more premium rate phone lines or searching for an email address. Facebook, Twitter and even Instagram are becoming online portals where people can give instantaneous verdicts on the service they have received.

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