University of Oxford Green Templeton College HEXI Home Page Department of Primary Care Health Sciences

Do We Know What Patients Want?
Conference at St Hugh's College, Oxford on 22 March 2011

Conference Chair

Dr Phil Hammond is a GP, writer, broadcaster and comedian, with a reputation for exposing the dark world of medical mistakes and organisational cover-ups, and championing the need for empathy for what it is like to be on the receiving end of care.

Morning Speakers

Andrew Dilnot is Principal at St Hugh's College & Pro-Vice-Chancellor of Oxford University. He is an economist and broadcaster. He has recently been appointed Commissioner for Long-term Care in the Department of Health.

Dr Ann McPherson is Medical Director and founder of the DIPEx Charity. She is also the author of the Teenage Health Freak series, and an expert in adolescent and women's health. She was recently given a Lifetime Achievement Award by the Association of Medical Journalists in recognition of her work on raising the profile of patient experiences.

Professor Ray Fitzpatrick is Professor of Public Health at the University of Oxford, and has been influential in the development of Patient Reported Outcome Measures or PROMs. He is currently advising the NHS Medical Director, Sir Bruce Keogh, on the development of an outcomes questionnaire for all hospital patients.

Dr Glenn Robert is a senior research fellow at King's College London. He was one of the originators, with Professor Paul Bate, of Experience-based Co-design, a service improvement technique which uses filmed patient experience interviews to stimulate service redesign with Jocelyn Cornwell at the King's Fund (see below). Glenn has been commissioned by the Department of Health to investigate how patient experience is currently measured in the NHS and how patient feedback is used to improve services.

Sue Ziebland is Research Director of the Health Experiences Research Group at the University of Oxford. The group's narrative interview studies have been described by the NHS National Knowledge Service as the gold standard for qualitative research on patient experience. Their findings are disseminated on www.healthtalkonline.org as well as in peer review journals.

Dr Penny Woods is Chief Executive of the Picker Institute, a not-for-profit organisation which specialises in collecting and analysing patient views through surveys and frequent feedback, including the NHS National Patient Survey programme. Penny is a qualified doctor and has spent many years as a management consultant in healthcare. Her interest in patient-centred care started when her mother was diagnosed with Motor Neurone Disease in 2001.Patient-centred care remains a priority and a passion.

Morning Panel

Jocelyn Cornwell is Director of the Point of Care Programme at the King's Fund. This carries out research, working with UK hospitals to test and evaluate methods for improving patient and staff experience. (See Glenn Robert above)

Professor Nick Black chairs the National Clinical Audit Advisory Group which advises the Department of Health about clinical audit in England. He led the development of the National Patient Reported Outcome Measures (PROMs) programme in elective surgery.

Afternoon Speaker

Paul Streets is Director of Patient and Public Experience within the Commissioning and System Management Directorate at the Department of Health.

Workshop Speakers

Georgina Craig is head of Georgina Craig Associates - a social enterprise healthcare consultancy that supports GP commissioners in designing care pathways with a patient focus at the core. She is working with the Health Experiences Research Group in the University of Oxford to develop the concept of experience-led commissioning.

Dr Joseph Calabrese is the Cannon Research Fellow in Patient Experience and Health Policy at Green Templeton College, Oxford. Within this role he studies the experiences of patients, carers and clinicians dealing with a variety of health issues and the ways in which data on these experiences can inform health policy and research. He is a medical anthropologist and clinical psychologist.

Elaine Strachan-Hall is Director of Nursing & Clinical Leadership at the Oxford Radcliffe Hospitals NHS Trust. Her role encompasses the leadership of nursing, midwifery and allied health professionals. She is also Executive lead for Quality, Clinical Governance and Health and Safety including Complaints, PALS, Patient and Public involvement.

Dr Paul Hodgkin is founder and chief executive of Patient Opinion. Paul was a GP for 25 years. He now he runs Patient Opinion full time. He is a graduate of the Young Foundation's School for Social Entrepreneurs.  His interests are in using the web to release the insights and creativity of thousands of all of us to solve the problems of the 21st century.

Dr Glenn Robert is a senior research fellow at King's College London. He was one of the originators, with Professor Paul Bate, of Experience-based Co-design, a service improvement technique which uses filmed patient experience interviews to stimulate service redesign.

Afternoon Panel

Bob Gann is Head of Strategy and Engagement for NHS Choices at the Department of Health. He joined the Department from NHS Direct where he was Director of New Media, responsible for the NHS Direct website and digital TV services. In his career Bob has worked in health care libraries, in NHS public affairs, and as chief executive of a not-for-profit agency providing health information services.

Joanna Foster CBE is the recently retired Chair, Nuffield Orthopaedic Centre, NHS Trust & Associate Fellow & Director, NHS Chairs' Forum, Saïd Business School.

Paul Streets is Director of Patient and Public Experience within the Commissioning and System Management Directorate at the Department of Health.


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