University of Oxford Green Templeton College HEXI Home Page Department of Primary Care Health Sciences

Catherine Thompson

Head of Patient Experience, NHS England

Catherine is the Head of Patient Experience at NHS England and leads on experience of care in acute services, cancer services, services for older people and chaplaincy services. She is also a Knowledge Exchange Fellow at the Health Experiences Institute at the University of Oxford. Catherine previously worked at NHS Improvement as a national improvement lead for acute respiratory services and pulmonary rehabilitation facilitating the implementation of the COPD and Asthma Outcomes Strategy. Catherine qualified as a physiotherapist in 1996 and pursued a clinical and academic career in acute respiratory medicine and critical care prior to her management roles. She holds Masters Degrees in Respiratory Physiotherapy and in Education, and has recently achieved the Award in Executive Healthcare Leadership at the NHS Leadership Academy. Catherine is part of the HQIP COPD audit secondary care workstream and also sits on the overarching audit steering group.


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