University of Oxford Green Templeton College HEXI Home Page Department of Primary Care Health Sciences

Dr Suzanne Shale

Dr Suzanne Shale works as an independent consultant in the fields of patient experience, healthcare ethics and healthcare leadership. She is the sole author of Moral Leadership in Medicine: Building Ethical Healthcare Organizations (Cambridge University Press 2012). She has strong interests in enhancing patient safety, and in improving support for patients and professionals following healthcare harm. During 2013 she chaired the NHS England Never Events task force, and the Royal College of Surgeons published her comprehensive guidance on enhancing clinical governance in surgery. Suzanne teaches clinical ethics at King's College London Medical School; works with the GMC to carry out quality assurance of medical education and training; and is an external examiner on medical degrees at both University College London and St George's, University of London. At the University of Oxford Suzanne is a Supernumerary Fellow of Harris Manchester College and an Ethox Research Associate, as well as a HEXI Associate.

Recent work with HEXI includes an analysis of service user experiences of co-ordination of care at end of life, a project commissioned by Compassion in Dying and carried out in partnership with the national charity National Voices; and, in a project commissioned by The Performance Coach, she sourced patient experience media to support a training programme in health coaching.

Prior to moving to the health field Dr Shale spent 15 years as a legal scholar at the University of Oxford, and founded the Oxford Learning Institute. She was a member of the UK's National Social Care Research Ethics Committee for three years, set up and chaired the Lay Advisory Group for the College of Emergency Medicine, was Vice-Chair of the Patient Liaison Group for the Academy of Medical Royal Colleges, and Chair of the mental health charity Umbrella. She supports Trinity Hospice, having volunteered for several years as a bereavement counsellor.


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